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Customer Service 
    
We have been focusing on our customers and the services, which is a major reason for us to get deep trust from customers. Before sales, we make complete preparations and take full responsibility for customers to help them get full understanding about our hight-performance products and competitive pricing. In addition, our prompt and excellent after-sales services offer further guarantee to customer’s usage. To ensure the best customer services, we have established a complete customer service system.    

Pre-sales Services

Present products' performance, features and parameters in details to our customers and help them get complete understanding.
1. Provide optimum technical solution to our cusomters.
2. Provide traning to users before sales. We offer demonstration or manuals for easy devices-users and complete training for complicated devices-users.    

After-sales Services

Prefessional training for performance, operation, maintainance and repairs to users.
1. Regular return visit to users, to know the system status and new demands.
2. Free repair within guarantee period and charge for cost after guarantee period.
3. Complete records and repair ways to users for a detailed understanding problems.
4. Free upgrades of software to users.
5. Free replacement within 1 years and maintenance within 5 years.

   
 Service Hot Line:   +86-10-88798888-8910
 Non-working hours: +86-13717785118 (Leo Chen)
 E-mail: support@kyland.com
 SKYPE: kyland_support
 
Please fill in the issue ticket and send it to support@kyland.com, we will get back to you within 12hours.

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